SOME FREQUENTLY
ASKED QUESTIONS
Is it safe to order flowers online using my credit card ?
How can I pay ?
How do I place my order ?
How do I know that my order process is complete ?
How do you guarantee satisfaction ?
How do you deliver ?
Where do you deliver ?
What are the delivery charges ?
When can you deliver ?
Can I choose a specific delivery time ?
What about the Privacy of my information ?
Is it safe to order flowers online using my credit card ?
When you make a purchase online, be sure to look for the little lock icon on
the bottom of your web browser to make sure that you personal information
will be protected by secure encryption when it is sent over the internet.
You can also check on this by holding your cursor over the web page in
question, clicking the right button on your mouse, and selecting
“Properties”. Then look to see that the web address shown starts with
“https”, where the ‘s’ denotes a secure web server. Your order is processed
online in a secure environment. Our site is a 100% Safe Verisign secured
Company. Customers Credit Card information cannot be accessed by any third
party.
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How can I pay ?
We accept Credit Cards issued anywhere in the world, including cards 'Valid
only in India and Nepal'. Dehradun Florist now accept Debit Cards of HDFC,
Citibank, ICICI, IDBI, UTI, Global Trust, Centurion and Federal Bank as well
as Cash Payments. This is the quickest mode of payment and totally secure
through our web-site.
Please get in touch with us through email or telephone for further details
of alternative modes of payment such as net banking or direct deposits into
our Bank Accounts through Cash, Cheque, Debit Card, Swift transfer, etc.
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How do I place an order ?
Please go ahead and click on the price of the item you wish to send and
proceed with the form that follows and the online credit card payment
thereafter. We will proceed with your delivery and intimate confirmation of
the same to you.
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How do I know that my order process is complete ?
Your order process is complete when you receive a confirmation mail by our payment gateway CCAvenue. Charges will appear on your
Credit Card statement as CCAvenue.
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How do you guarantee satisfaction ?
In order to make sure that you will be happy with your online flower
purchase, each order placed receives our prompt, professional attention. We
are anxious that you be pleased in every way. Your satisfaction is 100%
guaranteed. You can contact them by phone if necessary. If for any reason
you are not completely satisfied, phone us at the number given on the top of
the page or e-mail us anytime of the day or night. If need be felt, we will
also refund your total payment after looking into the cause for dis-satisfaction.
We assure you can trust us regarding your deliveries and information and we
will deal with any problems.
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How do you deliver ?
One good reason to use an online florist like ourselves is that we represent
a vast network of local florists, who actually provide the flowers and take
care of local delivery. We forward orders received to our associate florist
in the locality of the recipient. All our member florists are skilled and
work with quality materials. The florist then makes and delivers the flowers
personally along with your message hand written on a card.
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Where do you deliver ?
We deliver to all destinations listed on the destinations page. We can also
deliver on your behalf to any other remote or unlisted destination in India,
but some extra charges will be required depending upon the items and
proximity of destination from the nearest major city since arrangements will
have to be made to send a special person for delivery.
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What are the delivery charges ?
The prices stated on our website are inclusive of personal hand delivery and
a free card with your message to the doorstep of the recipient. There are no
extra charges for deliveries within municipal limits. There are also no
hidden charges or costs attached.
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When can you deliver ?
We can deliver on the same within a few hours to most destinations. However,
we recommend that you order a day in advance if possible.
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Can I choose a specific delivery time ?
You can specify a morning or evening delivery time: you must choose AM or PM
when specifying the delivery time. If you further want to state an exact
time such as 8 AM, then state it in the special instructions, and we will
try and comply with your request within a reasonable time frame. If you feel
that time is an issue, please give us the liberty to co-ordinate with the
recipient.
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What about the Privacy of my information ?
We consider the privacy of our customers very important. We are in the
business of serving you, not selling your information. Your name, address
information, and credit card information are collected only to fulfill your
order. We will occasionally send email to our customers notifying them of
special promotions or significant changes to our web site. If you do not
wish to have notifications sent to you, just send us an email with "Do not
send me email" as the subject.
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Flowers
It is always our endeavour to deliver products as displayed on
our website, however, in the event of contingencies of
durability or seasonal availability, we reserve the right to
make close substitutes without compromising the quality of the
product.
In the event of unavailability of a certain flower or a certain
colour, we highly recommend substitution to avoid an untimely
delivery. We assure you that the nature and quality of the
product will be preserved.
For some smaller cities and towns, florists are unable to stock
flowers of high value because of the perishable nature of the
product. In such a scenario, we recommend that our customers opt
for the more readily available varieties such as roses, gerberas
and carnations.
However, if you would prefer that no such substitution be made
in your order, please enquire beforehand about the availability
of your desired product in the city you want the order to be
delivered in, as this mitigates the chances of disappointment or
confusion at a later stage.
Cakes
Cakes, as a highly perishable commodity cannot be sent by
courier. (All India Florist) procures its cakes from the best
bakeries in that town or city. Owing to the nature of the
product, the delivered product might not be an exact rendition
of the images displayed on the website (in terms of icing and
toppings), but utmost care will be taken to deliver a good
quality cake of the same flavour. In extreme cases, where cakes
are not available in some smaller towns, the product will be
substituted with pastries in the same quantity.
In extremely warm weather conditions, where certain flavours of
cake are more susceptible to melting, we may substitute with
another flavour of the same quality and value.
In cases where the sender’s message (to be inscribed on the
cake) is too long or the design of the cake is not conducive to
the same, the message will be written on a separate card that
will be attached with the cake.
To ensure the delivery of freshly baked cakes, we only use cakes
that have been baked the same day. For this reason we do not
accept orders for early mornings.
In all the above cases, it will be our endeavour that the
substituted product will make no compromise in terms of value or
quality.
Time-bound deliveries
At certain times, especially in large cities, commuting can take
longer than usual due to increasing congestion and traffic. We
will make a sincere effort to deliver at the time specified by
you. However, we do request you to accommodate deliveries that
may take a while longer than usual.
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